Leadership Thoughts from Rome
I was recently offered a unique opportunity. A large multinational corporation – having almost 200,000 employees around the globe – gave me the opportunity to deliver a keynote speech about leadership at their global retreat for their top 80 leaders. The meeting …
How Chick-fil-A Exceeds at Customer Service
Any organization that strives to rise above the mediocre must have at least one key differentiator from its competition, especially in customer service. Great organizations will have several differentiators, and truly elite organizations will make sure every employee understands those differentiators and frequently …
Employee Success – The Simple Path
So you have a colleague, friend, significant other, or child who wants to be a big success. They want to rise to the top of their work environment – to be recognized as someone who is going someplace. What advice would you …
Healthy Company Culture: How You Can Help
A great work culture won’t just happen by chance. It requires two basic steps that seem so simple, but are often overlooked. First, the company or team must envision what a healthy culture will look like when it is fully built. Without …
Bad Employees: Recognizing Zombies and Cowards
MindSet Leadership Principle #4 of 7: Good staff have a right to work with good staff, not bad employees. Yep – we believe this to be a commitment that should be made to every employee – and it is a commitment that …
How Husker Nation Utilizes Great Leadership
A new football coach has been hired at the University of Nebraska – big news in these parts. (For those readers who reside outside Nebraska or don’t follow the Huskers, Coach Bo Pelini was recently fired after seven seasons at the helm …
Easing Employee Anxiety and Fears in the Workplace
Barbara Soderlin of the Omaha World Herald wrote a fitting story for the popular Halloween holiday. It focuses on work-related fears and employee anxiety that haunt adults year-round. MindSet was asked to comment on the national survey data that is featured in …
MindSet Survey Trends to Be Aware of
We’ve been using our MindSet Survey with multiple clients and we have seen fascinating trend data – and some of it has big implications for leadership. Our uses 49 carefully crafted questions, supplemented by client specific queries, to provide cultural health indicators for …
How Mindfulness Helps Your Business
I have noted a characteristic in many of the more creative people I know: mindfulness. These individuals have a propensity to see what most miss. They take note of things, perhaps small, but to them meaningful that most of us – absorbed …
Understanding Better Leadership Practices
An acquaintance recently came to me on the pretext of asking for advice. After a description of what can be boiled down to an unhealthy work culture, she finally paused to ask, “So, Kim, what would you do?” Feeling flattered that she …
