Employee Performance: Creating A Winning Combination
Recently a Chick-fil-A opened up in my hometown of Bellevue – and I have quickly become a Raving Fan. Yes, the chicken sandwich is good – but it is not the food that has me so impressed. It is the remarkable employee performance …
Remembering Dr. Roger Fransecky
I know many smart people – and even a good number who are brilliant. I know far fewer who are wise. On July 5th, one of those rare, wise individuals passed away. Dr. Roger Fransecky was not really a friend – perhaps …
Workplace Culture: Understanding the Business Launch
I recently met with a client at her office. As we walked from the reception area, another member of her executive team (a VP, I later found out) approached us and said, “Anne – did you get that email on the report …
Employee Performance: Dealing with Unspeakables
In the world of Harry Potter, Unspeakables refer to Ministry of Magic employees who work in the Department of Mysteries. Little is known about their workplace or the specific jobs done by these wizards or witches as employees of this Department are …
Dr. H’s Leadership Reading List
I’m often asked for recommendations as to what leadership reading books I believe are worthwhile for leaders. There are many that can be helpful in a given situation or provide you with a constructive general orientation toward leadership, for example Jim Collins …
2 Key Aspects to Active Listening
Those of you familiar with MindSet training know that we put an emphasis on the skill of active listening. Unfortunately, it increasingly seems to be a lost art – in equal parts due to shortening attention spans (sometimes referred to as popcorn …
Rewarding Employee Excellence
You are sitting in a posh restaurant and the food is fine. The service is a tad aloof, bordering on haughty – it seems they want to make sure you fully grasp how fortunate you are to be there. The waiter is …
Why it’s Important to Notice Humble Leaders
March Madness is back…and in honor of the year’s finest consecutive four days of sports television, here’s an important MindSet that has roots in sport – humble leaders. On sports teams where the players have come to know each other well via …
Investing in Company Culture
Invest your money in mutual funds! Good advice? Well, that depends on many factors, but if funds are in your portfolio, the success of that investment will be determined by your ability to select the right fund…and with roughly 15,000 mutual funds …
When it’s Time to End Professional Relationships
Our last blog post (Customer Trust: The Right Goal) focused on the importance and process of building customer trust, and it prompted one of our blog subscribers to pose an interesting question: How do we best handle situations where longtime professional relationships …
