Get Serious when Recruiting Talent
If a terrific 16 year old power forward, who lives in the most rural area of Mississippi, invited one of the ten most renowned college basketball coaches in the country to visit his family in their home on Christmas Eve, what do …
Getting to the Essence of Customer Satisfaction
Many companies that previously relied on detailed questionnaires to measure customer satisfaction learned from a guy named Fred Reichheld (who made his brilliant observation in 2003) that they really need only ask a single question to measure what they want to measure: …
Employee Growth: Pushing Past Resistance
MindSet encourages leaders to use their influence (and power!) to help employee growth in such a manner as to foster greater success both at work and in life. A lofty goal – one often not easily achieved. To promote employee growth, one …
Employee Performance: Creating A Winning Combination
Recently a Chick-fil-A opened up in my hometown of Bellevue – and I have quickly become a Raving Fan. Yes, the chicken sandwich is good – but it is not the food that has me so impressed. It is the remarkable employee performance …
Remembering Dr. Roger Fransecky
I know many smart people – and even a good number who are brilliant. I know far fewer who are wise. On July 5th, one of those rare, wise individuals passed away. Dr. Roger Fransecky was not really a friend – perhaps …
Workplace Culture: Understanding the Business Launch
I recently met with a client at her office. As we walked from the reception area, another member of her executive team (a VP, I later found out) approached us and said, “Anne – did you get that email on the report …
Employee Performance: Dealing with Unspeakables
In the world of Harry Potter, Unspeakables refer to Ministry of Magic employees who work in the Department of Mysteries. Little is known about their workplace or the specific jobs done by these wizards or witches as employees of this Department are …
Dr. H’s Leadership Reading List
I’m often asked for recommendations as to what leadership reading books I believe are worthwhile for leaders. There are many that can be helpful in a given situation or provide you with a constructive general orientation toward leadership, for example Jim Collins …
2 Key Aspects to Active Listening
Those of you familiar with MindSet training know that we put an emphasis on the skill of active listening. Unfortunately, it increasingly seems to be a lost art – in equal parts due to shortening attention spans (sometimes referred to as popcorn …
Rewarding Employee Excellence
You are sitting in a posh restaurant and the food is fine. The service is a tad aloof, bordering on haughty – it seems they want to make sure you fully grasp how fortunate you are to be there. The waiter is …
