Employee Performance: Dealing with Unspeakables
In the world of Harry Potter, Unspeakables refer to Ministry of Magic employees who work in the Department of Mysteries. Little is known about their workplace or the specific jobs done by these wizards or witches as employees of this Department are …
Dr. H’s Leadership Reading List
I’m often asked for recommendations as to what leadership reading books I believe are worthwhile for leaders. There are many that can be helpful in a given situation or provide you with a constructive general orientation toward leadership, for example Jim Collins …
2 Key Aspects to Active Listening
Those of you familiar with MindSet training know that we put an emphasis on the skill of active listening. Unfortunately, it increasingly seems to be a lost art – in equal parts due to shortening attention spans (sometimes referred to as popcorn …
Rewarding Employee Excellence
You are sitting in a posh restaurant and the food is fine. The service is a tad aloof, bordering on haughty – it seems they want to make sure you fully grasp how fortunate you are to be there. The waiter is …
Why it’s Important to Notice Humble Leaders
March Madness is back…and in honor of the year’s finest consecutive four days of sports television, here’s an important MindSet that has roots in sport – humble leaders. On sports teams where the players have come to know each other well via …
Investing in Company Culture
Invest your money in mutual funds! Good advice? Well, that depends on many factors, but if funds are in your portfolio, the success of that investment will be determined by your ability to select the right fund…and with roughly 15,000 mutual funds …
When it’s Time to End Professional Relationships
Our last blog post (Customer Trust: The Right Goal) focused on the importance and process of building customer trust, and it prompted one of our blog subscribers to pose an interesting question: How do we best handle situations where longtime professional relationships …
Customer Trust: The Right Goal
Good leaders have a MindSet that sees the achievement of customer trust as a powerful harbinger of business success. Let’s examine how that goal is achieved and maintained. When a business and a customer first begin to interact, a defensive (but usually …
Is Executive Coaching Right for You?
MindSet has had the opportunity to provide executive coaching services to a good number of outstanding leaders. On a personal level, I have come to greatly enjoy coaching as it gives me the opportunity to become more deeply involved with individual clients, and I …
Does Employee Coaching Matter?
Well, it is Super Bowl Sunday tomorrow – the biggest wagering day of the year. We always hope for a great ballgame that can live up to the hype. In honor of the big game, let’s briefly reflect on coaching. Exceptional leaders …
