When it’s Time to End Professional Relationships
Our last blog post (Customer Trust: The Right Goal) focused on the importance and process of building customer trust, and it prompted one of our blog subscribers to pose an interesting question: How do we best handle situations where longtime professional relationships …
Customer Trust: The Right Goal
Good leaders have a MindSet that sees the achievement of customer trust as a powerful harbinger of business success. Let’s examine how that goal is achieved and maintained. When a business and a customer first begin to interact, a defensive (but usually …
Is Executive Coaching Right for You?
MindSet has had the opportunity to provide executive coaching services to a good number of outstanding leaders. On a personal level, I have come to greatly enjoy coaching as it gives me the opportunity to become more deeply involved with individual clients, and I …
Does Employee Coaching Matter?
Well, it is Super Bowl Sunday tomorrow – the biggest wagering day of the year. We always hope for a great ballgame that can live up to the hype. In honor of the big game, let’s briefly reflect on coaching. Exceptional leaders …
How Leadership Philosophy and Productivity are Intertwined
Effective leaders recognize that leadership philosophy and organizational productivity are inextricably intertwined. Whenever we adjust or modify leadership practices, it is likely that organizational productivity will be impacted. Similarly, should we want to change the rate or quality of production, it will …
Poor Leaders: Just Okay Isn’t Enough
In Gallup Business Journal article, Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel, one of the biggest companies in the Middle East, makes a powerful case about the problems inherent in any business that is chalk full …
Leadership Skills: How Coaching and Parenting Go Hand-in-Hand
When looking to identify potential leaders, two important leadership skills revolve around coaching and parenting. If you have someone within your organization who is a great coach and demonstrates exceptional parenting skills, they are likely to be a successful leader. The coaching …
