So you have a colleague, friend, significant other, or child who wants to be a big success.  They want to rise to the top of their work environment – to be recognized as someone who is going someplace.  What advice would you …

Those of you familiar with MindSet training know that we put an emphasis on the skill of active listening.  Unfortunately, it increasingly seems to be a lost art – in equal parts due to shortening attention spans (sometimes referred to as popcorn …

Our last blog post (Customer Trust: The Right Goal) focused on the importance and process of building customer trust, and it prompted one of our blog subscribers to pose an interesting question: How do we best handle situations where longtime professional relationships …