How to Manage Remote Employees
Many business leaders today are facing a new challenge: how to effectively supervise and lead employees who are working from remote locations. Truth be told, this has been a vexing challenge for years, but now the number of supervisors facing this challenge …
Leading Through Scary Times
Humans react well to unexpected good events. We don’t, however, react well to unexpected bad events. When such bad events occur, fear is the emotion that results. At low to moderate levels, fear can stimulate action; at higher levels it can be …
Sales Best Practices – Making it Simple
There are a LOT of books, blogs, and online training options that purport to help improve one’s ability to sell by focusing on sales best practices – and many of them are darn good. Many specify time-tested tactics and techniques that will …
Professional Development: Changing Your Behavior
Daniel Kahneman is the only psychologist to have ever been awarded the Nobel Prize for his contribution to science. When asked what he believed to be one of the best ideas ever generated by psychology, he responded with an insight that was …
Customer Service: Tale of the Lost Wallet
As I was walking out of the MindSet office a few weeks ago I noticed a wallet on the pavement out in the middle of our parking lot. I picked up the wallet and saw a California driver’s license with a picture …
Chief Culture Officer: Lasting Impact or Passing Fad?
Every company with more than 75 employees needs to have a Chief Culture Officer (CCO). Yes, that’s what I said, and I mean exactly that. Before you tune me out as a culture zealot who doesn’t understand the realities of running a …
How You Can Overcome Catastrophizing
One of the reasons people fail to take actions that would be to their benefit is the paralyzation that results from fear – fear that can cascade into what we call catastrophizing. So you don’t ask that girl for a date. You …
Converting Cosmos: Creating Prideful Employees
MindSet teaches the importance of assessing where your colleagues fall on the Cosmo versus Local continuum. A Cosmo is someone who ties their ego to their title or their profession. A Local, in contrast, ties their ego to the success of the …
Company Culture Insights that Really Matter
If you asked someone on the street, “Show me a great company culture,” many would point to companies like Google and highlight the free beer, hoodies, nap pods, and other lifestyle perks. While certainly buzzworthy, these trendy perks are no more important …
Seeing Opportunity by Evaluating Culture Health
Few would dispute that time is valuable – far too valuable to squander. And most would agree that the enjoyment of time is to a considerable degree influenced (and often completely determined) by the quality of the humans with whom we surround …
