2 Key Aspects to Active Listening
Those of you familiar with MindSet training know that we put an emphasis on the skill of active listening. Unfortunately, it increasingly seems to be a lost art – in equal parts due to shortening attention spans (sometimes referred to as popcorn …
Rewarding Employee Excellence
You are sitting in a posh restaurant and the food is fine. The service is a tad aloof, bordering on haughty – it seems they want to make sure you fully grasp how fortunate you are to be there. The waiter is …
Why it’s Important to Notice Humble Leaders
March Madness is back…and in honor of the year’s finest consecutive four days of sports television, here’s an important MindSet that has roots in sport – humble leaders. On sports teams where the players have come to know each other well via …
Investing in Company Culture
Invest your money in mutual funds! Good advice? Well, that depends on many factors, but if funds are in your portfolio, the success of that investment will be determined by your ability to select the right fund…and with roughly 15,000 mutual funds …
When it’s Time to End Professional Relationships
Our last blog post (Customer Trust: The Right Goal) focused on the importance and process of building customer trust, and it prompted one of our blog subscribers to pose an interesting question: How do we best handle situations where longtime professional relationships …
Customer Trust: The Right Goal
Good leaders have a MindSet that sees the achievement of customer trust as a powerful harbinger of business success. Let’s examine how that goal is achieved and maintained. When a business and a customer first begin to interact, a defensive (but usually …
Is Executive Coaching Right for You?
MindSet has had the opportunity to provide executive coaching services to a good number of outstanding leaders. On a personal level, I have come to greatly enjoy coaching as it gives me the opportunity to become more deeply involved with individual clients, and I …
Does Employee Coaching Matter?
Well, it is Super Bowl Sunday tomorrow – the biggest wagering day of the year. We always hope for a great ballgame that can live up to the hype. In honor of the big game, let’s briefly reflect on coaching. Exceptional leaders …
How Leadership Philosophy and Productivity are Intertwined
Effective leaders recognize that leadership philosophy and organizational productivity are inextricably intertwined. Whenever we adjust or modify leadership practices, it is likely that organizational productivity will be impacted. Similarly, should we want to change the rate or quality of production, it will …
Poor Leaders: Just Okay Isn’t Enough
In Gallup Business Journal article, Raad Al-Saady, managing director for more than 7,000 employees at Abdul Latif Jameel, one of the biggest companies in the Middle East, makes a powerful case about the problems inherent in any business that is chalk full …