Sales Best Practices – Making it Simple
There are a LOT of books, blogs, and online training options that purport to help improve one’s ability to sell by focusing on sales best practices – and many of them are darn good. Many specify time-tested tactics and techniques that will …
Achieve Team Leadership with A Common Vision
Do you know what the best predictor is of whether or not a new employee in many large companies will find themselves having a terrific supervisor? Unfortunately, all too often the answer is dumb luck. Few companies have a genuine commitment to …
The Magic Employee Feedback Ratio
Although providing employee feedback and correction is an important aspect of most supervisory relationships, neither leadership nor teaching is the art of criticism. With children, friends, or employees, feedback is most effective at a ratio of two positive comments for each that …
Professional Development: Changing Your Behavior
Daniel Kahneman is the only psychologist to have ever been awarded the Nobel Prize for his contribution to science. When asked what he believed to be one of the best ideas ever generated by psychology, he responded with an insight that was …
Customer Service: Tale of the Lost Wallet
As I was walking out of the MindSet office a few weeks ago I noticed a wallet on the pavement out in the middle of our parking lot. I picked up the wallet and saw a California driver’s license with a picture …
Why You Need to Have Less Accommodation for Poor Leaders
I recently presented a 3-hour leadership workshop to a small group of executives. I was covering the combination of MindSet’s seven principles of leadership and a topic we call “big mistakes leaders make.” When we took a break after the first 90 …
YP Summit Negotiation Tactics [Video]
Blake and Brett spoke at the 2018 YP Summit on Negotiation Tactics – and explicitly discussed how anyone can save themselves $200,000 only by using words! If you want to develop additional professional and leadership skills like these, sign up for our …
Chief Culture Officer: Lasting Impact or Passing Fad?
Every company with more than 75 employees needs to have a Chief Culture Officer (CCO). Yes, that’s what I said, and I mean exactly that. Before you tune me out as a culture zealot who doesn’t understand the realities of running a …
How You Can Overcome Catastrophizing
One of the reasons people fail to take actions that would be to their benefit is the paralyzation that results from fear – fear that can cascade into what we call catastrophizing. So you don’t ask that girl for a date. You …
Followship: The Secret to Leadership Success
MindSet has long stressed the importance – and even the obligation – of leaders making a genuine commitment to the success of their employees, and we often challenge our clients to embrace the audacious goal of seeing to it that every employee …
