When you have the opportunity to do something that requires little from you, but means much to another, don’t spend all afternoon analyzing; embrace some spontaneity, take the advice of Nike, and just do it.
Examples? Jot that note of appreciation, buy the small thank you gift, leave that encouraging voice mail, go ask that staff member why she seems unusually quiet, grant that extra day of leave, or have lunch with a young member of your staff. STOP being hamstrung by worries about setting precedents and treating everyone the same!
Your title gives you power – the question is how assertively are you going to use that power to impact the success, growth, and happiness of others. Following this MindSet will get you a nice bonus, i.e., the impact you make will often come back to you, and the company, five-fold.